Returns & Exchanges
We want you to love your Cotton On purchase, but if you’re not completely satisfied, you can return or exchange it within 30 days of purchase.
How to Return or Exchange
- Online Purchases: Returns are easy! Simply log into your account, select the order, and follow the prompts to generate a returns label.
- In-Store Purchases: Bring your item(s) with the original receipt to any Cotton On store for a refund or exchange.
Conditions
- Items must be unworn, unwashed, and in original condition with tags attached.
- Proof of purchase is required for all returns/exchanges.
- Final sale items (e.g., clearance) cannot be returned or exchanged.
Refunds
- Refunds will be processed to the original payment method within 7–10 business days.
- Store credit is available if you don’t have the original receipt.
Exchanges
- Exchanges are subject to stock availability.
For more details, visit cotton-onbody.com.
Faulty Items?
If your item is faulty, please contact us for assistance.
Note: This policy applies to purchases made at cotton-onbody.com only.